Privacy Policy
Last updated: 12 September 2026
Green Wood Cannabis Dispensary (“Green Wood”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, create an account, place an order, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Green Wood Cannabis Dispensary operates an online retail platform providing information about and access to medicinal cannabis products in accordance with applicable Australian laws and regulations.
For privacy enquiries, you can contact us at:
Email: contact@greenwoodcannabisdispensary.shop
2. Information We Collect
Depending on how you interact with our website, we may collect information including:
Information you provide directly
This may include:
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Account login information
- Order and purchase information
- Information you provide when contacting customer support
- Information you provide through forms on our website
- Any other information you voluntarily provide to us
Information collected automatically
When you use our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Website interactions
- Referring website
- Date and time of visits
- General website usage information
We may use cookies and similar technologies to collect some of this information.
3. Sensitive Information
Because medicinal cannabis is a regulated healthcare-related product, certain information associated with your orders or interactions with us may constitute sensitive information or health information under Australian privacy law.
We only collect sensitive information where permitted by law and, where required, with your consent.
We aim to collect only information that is reasonably necessary for the purposes for which it is being collected.
Please do not provide medical or other sensitive information through general website forms unless it is specifically requested and necessary for the relevant service.
4. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you about your orders
- Manage your customer account
- Respond to enquiries
- Provide information about our products and services
- Improve our website and customer experience
- Prevent fraud, misuse and unauthorised activity
- Maintain website security
- Comply with legal and regulatory requirements
- Meet our legal obligations relating to the supply of regulated products
- Maintain appropriate business and transaction records
Where required by law, we will obtain your consent before using your information for a particular purpose.
5. Marketing Communications
If you choose to receive marketing communications from us, we may use your contact details to send information about products, services, promotions, news or other updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:
contact@greenwoodcannabisdispensary.shop
Unsubscribing from marketing communications will not affect essential communications relating to your orders or account.
6. Cookies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage and improve your experience.
Cookies may be used for purposes including:
- Website functionality
- Shopping-cart functionality
- Account functionality
- Analytics
- Website performance
- Security
- Marketing, where applicable
You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of our website.
7. Payment Information
When you make a purchase, payment information may be processed by third-party payment service providers.
We generally do not need to store complete payment-card details ourselves. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
We encourage you to review the privacy policies of any payment provider used to complete your transaction.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to provide our services or where permitted or required by law.
These third parties may include:
- Payment service providers
- Website and hosting providers
- E-commerce and technology providers
- Delivery and logistics providers
- IT and security service providers
- Analytics providers
- Professional advisers
- Government agencies and regulatory authorities where legally required
- Other service providers that assist us in operating our business
We do not sell your personal information.
Where we use third-party service providers, we take reasonable steps to ensure that information is handled appropriately and securely.
9. Overseas Disclosure
Some third-party service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate privacy protections are in place and that such disclosure complies with applicable Australian privacy requirements.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include appropriate technical, administrative and organisational safeguards.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without your permission.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Certain transaction, accounting, regulatory or other business records may need to be retained for specific periods to meet our legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
12. Accessing Your Personal Information
You may request access to personal information we hold about you, subject to applicable legal exceptions.
If you would like to request access to your information, contact us at:
contact@greenwoodcannabisdispensary.shop
We may need to verify your identity before responding to an access request.
13. Correcting Your Information
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you can request that we correct it.
Please contact:
contact@greenwoodcannabisdispensary.shop
We will take reasonable steps to correct information where appropriate.
14. Privacy Complaints
If you believe we have mishandled your personal information, you may contact us and explain your concerns.
Please email:
contact@greenwoodcannabisdispensary.shop
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from individuals who are not legally permitted to access or purchase medicinal cannabis products.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable laws.
When we make changes, we will update the “Last updated” date at the top of this policy.
We encourage you to review this page periodically.
18. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us.
Green Wood Cannabis Dispensary