Refund and Returns Policy
Last updated: 12 September 2026
At Green Wood Cannabis Dispensary, we want you to have confidence when ordering from us. Because medicinal cannabis products are regulated goods, returns and refunds may be subject to specific conditions.
Please read the following policy before placing an order.
1. Returns of Medicinal Cannabis Products
For health, safety and regulatory reasons, medicinal cannabis products that have been supplied correctly generally cannot be returned simply because you have changed your mind.
We cannot accept returns of products that have been opened, used, altered or tampered with.
This does not affect your rights under applicable Australian Consumer Law.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as possible.
Please email:
contact@greenwoodcannabisdispensary.shop
Include:
- Your order number
- Your name
- A description of the issue
- Photographs of the product or packaging where appropriate
We will assess the issue and work with you to determine the appropriate resolution.
Depending on the circumstances, this may include a replacement, refund or another remedy available under applicable law.
3. Products Damaged During Delivery
If your order appears to have been damaged during delivery, please contact us promptly after receiving your parcel.
Where possible, keep the original packaging and any damaged products until we have completed our assessment.
We may request photographs or additional information to assist with the investigation.
4. Incorrect Products
If you receive a product that is different from what you ordered, please contact us before opening or using the product.
We will review the order and, where appropriate, arrange a suitable resolution.
5. Change-of-Mind Returns
Due to the nature of medicinal cannabis products, we generally do not accept change-of-mind returns once an order has been dispatched or supplied.
If you believe there are exceptional circumstances relating to your order, contact us and we will review the matter.
6. Refunds
Where a refund is approved, it will generally be issued using the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
We will advise you when your refund has been processed.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
contact@greenwoodcannabisdispensary.shop
We cannot guarantee that an order can be cancelled once it has been processed, dispatched or supplied.
8. Consumer Guarantees
Nothing in this Refund and Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
Where a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances.
9. Contact Us
For questions about refunds, returns, damaged products or incorrect orders, please contact our team:
Green Wood Cannabis Dispensary
Email: contact@greenwoodcannabisdispensary.shop
Please include your order number whenever contacting us about an existing order so that we can assist you as quickly as possible.